Help & policies

Price Beat Promise

Found the same K-FLEX insulation cheaper at another UK retailer? Tell us and we'll beat it by 5%.

How it works in brief: find a lower total delivered price for the same genuine K-FLEX product, size and quantity at a UK retailer, send us the link, and we’ll beat it by 5%. Request a price beat.

How to claim

  1. Find a lower price. The product must be identical: genuine K-FLEX ST/SK self-seal insulation in the same bore, wall thickness and length, for the same quantity.
  2. Send us the details. Use our contact form (choose “Price beat request”) with a link to the competitor’s product page, the size and quantity you need, and your order number if you’ve already ordered.
  3. We check it. We’ll confirm the competitor’s price and stock, usually within one working day.
  4. We beat it. We’ll knock 5% off the competitor’s total delivered price. Before you order, we’ll send you an order at the lower price to complete. If you’ve already ordered, we’ll refund the difference to your original payment method.

When we’ll beat a price

  • The competitor is a UK-based retailer selling online to the public, with the price shown on its website including VAT.
  • The product is identical: genuine K-FLEX ST/SK, same bore, wall thickness and length.
  • The product is in stock and available to buy at that price when we check.
  • We compare the total delivered price: the cost of the same quantity plus the competitor’s delivery charge to your address, against our total including delivery.
  • You claim before you order, or within 7 days of placing your order with us.

What’s not included

  • Marketplace sellers (for example Amazon, eBay or other third-party sellers), auction sites and social media sellers
  • Trade-account, quote-only, members-only or login-only prices
  • Prices using vouchers, discount codes, cashback, bundles or multi-buy offers on other products
  • Clearance, ex-display, damaged, end-of-line or second-hand stock
  • Retailers outside the UK, and obvious pricing errors
  • Orders of more than 200 lengths. For larger quantities, please ask for a trade quote

The small print

  • One price beat per order. We beat the competitor’s total delivered price by 5% (for example, if their total is £40.00, you pay £38.00).
  • We’ll beat the price up to the quantity the competitor actually has available.
  • We may decline a request if we can’t verify the competitor’s price, stock or delivery charge.
  • We may change or withdraw this promise at any time. Changes won’t affect requests we’ve already accepted.
  • This promise doesn’t affect your legal rights.

Questions?

Email[Email to be added]
Phone[Phone number to be added]Mon–Fri 9am–5pm
PostBrand Direct Services
19 Orde Wingate Way
Stockton-on-Tees [Postcode to be added]

Last updated 15 November 2026