Help & policies
Delivery Information
Clear delivery charges, shown in your basket before you pay. Every order is packed and dispatched by Brand Direct Services in Stockton-on-Tees.
Delivery options (UK mainland)
| Service | Delivery time | Cost (inc VAT) |
|---|---|---|
| Standard delivery | Around 3 working days after dispatch | £3.95 FREE on orders over £30 |
| Express delivery | 1–2 working days after dispatch | £5.95 |
Orders placed and paid for by 1pm on a working day (Monday to Friday, excluding bank holidays) are dispatched the same day. Orders placed after 1pm, at weekends or on bank holidays are dispatched on the next working day.
All prices include VAT. Delivery times are estimates from the day of dispatch and aren’t guaranteed. Bank transfer orders are dispatched once payment has reached our account.
Where we deliver
We deliver to addresses in England, Wales and mainland Scotland. We can’t currently take online orders for Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Channel Islands or the Isles of Scilly. Please contact us for a delivery quote.
When your order arrives
Insulation is supplied in 2 metre lengths, so parcels are long. Please check your delivery when it arrives, and tell us as soon as possible, ideally within 2 working days, if anything is damaged or missing. Start a return or contact us.
Delivery questions
19 Orde Wingate Way
Stockton-on-Tees [Postcode to be added]